About CareTrack

CareTrack is a secure, professional case management platform purpose-built for human-service organizations. It helps agencies coordinate care, manage client records, and track outcomes efficiently across every stage of the service journey — from intake and assessment through enrollment, service delivery, and discharge.

The platform brings together clinical and substance use disorder (SUD) case management, including ASAM and SUPR assessments, care plans, case notes, encounters, referrals, and outcomes reporting. A dedicated Juvenile Justice Compliance module helps agencies and oversight bodies manage secure-detention incident reporting, facility certifications, training, and compliance review. CareTrack also includes Medicaid billing and claim generation, secure client and provider portals, audit logging, and configurable row-level security so each organization's data stays isolated and protected.

CareTrack is designed for case managers, intake specialists, supervisors, program directors, organization administrators, compliance reviewers, and the clients and providers they serve. It is built and maintained by the CareTrack team on the Base44 platform, with a focus on privacy, accessibility, and operational reporting that meets the needs of funders and oversight agencies.